This policy explains the cancellation procedures, refund eligibility, processing timelines and related conditions applicable to programmes, subscriptions and educational services offered by Life Skill Global LLP.
Life Skill Global LLP is committed to providing high-quality educational programmes and transparent business practices. Before purchasing any course, programme, subscription or academy membership, learners are encouraged to review this Cancellation and Refund Policy carefully.
By completing payment for any service, the learner confirms that they have read, understood and accepted this policy.
Because most of our educational services involve immediate access to digital learning materials, live sessions or online resources, refunds may be restricted once access has been granted.
Learners wishing to cancel an enrolment should submit a written cancellation request using the official contact details published by Life Skill Global LLP.
Cancellation requests should include sufficient information to identify the learner and the enrolled programme.
Cancellation requests are processed only after verification of the submitted information.
Refund eligibility depends upon the nature of the purchased service, the stage of programme delivery and whether digital content has already been accessed.
Refund requests may be considered only where permitted under the applicable policy, legal requirements or specific written commitments made by Life Skill Global LLP.
Where a refund request is approved by Life Skill Global LLP, the refund shall be processed using the original payment method wherever reasonably possible, unless otherwise required by applicable law.
The Company may request additional information or supporting documents before initiating the refund process.
Approved refunds are generally processed within 7–14 business days. However, the actual credit may depend upon the processing time of the respective bank, payment gateway or card issuer.
Unless otherwise required by applicable law or expressly approved in writing by Life Skill Global LLP, the following services are generally non-refundable.
Accessing digital content is considered acceptance of the service delivered.
If a learner is charged more than once for the same transaction due to a technical issue, duplicate payment or payment gateway error, Life Skill Global LLP will review the transaction and process the excess amount after verification.
Learners should promptly report duplicate payments along with the relevant payment reference, transaction ID or receipt to our support team.
Life Skill Global LLP reserves the right to modify course content, schedules, faculty, technology platforms or delivery methods in order to improve educational quality or meet operational requirements.
Such changes shall not automatically qualify for cancellation or refund unless specifically stated otherwise by the Company.
Refund requests arising from exceptional circumstances shall be reviewed individually at the sole discretion of Life Skill Global LLP.
Supporting documentation may be requested before any decision is made.
Submission of a refund request does not guarantee approval. Each request is evaluated in accordance with this policy, applicable law and the specific circumstances of the case.
